In the fast-paced and ever-evolving world of hospitality, it's no secret that things can get overwhelming. Whether you're bogged down by an operations checklist, anxious about meeting revenue goals, or anything in between, hospitality industry professionals, like everyone else, may need a pick-me-up from time to time. Being so, we compiled a list of 42 of the most powerful, inspirational, and even humorous hospitality quotes we could find.
From Eleanor Roosevelt and Maya Angelou to Bill Gates and Bill Kimpton, keep reading to discover some of the best hospitality quotes the internet has to offer.
Explore relatable and inspirational hospitality quotes
- “True hospitality consists of giving the best of yourself to your guests.” - Eleanor Roosevelt
- “Hospitality should have no other nature than love.” - Henrietta Mears
- “Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy. Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines.” - Henri J.M. Nouwen
- “Courteous treatment will make a customer a walking advertisement.” - James Cash Penney
- "The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” - Isadore Sharpe
- “The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” - Sir Richard Branson
- “True hospitality is marked by an open response to the dignity of each and every person.” - Kathleen Norris
- “To put it rather bluntly, I am not the type who wants to go back to the land; I am the type who wants to go back to the hotel.” - Fran Lebowitz
Frequently asked questions about hospitality quotes
What quotes encourage hospitality?
Quotes that encourage hospitality don’t have to be about hotels specifically. At its core, hospitality is really all about welcoming strangers, providing a safe haven for travelers, and showing kindness to others. Well-known hotel greats have provided many encouraging quotes over the years, but writers, philosophers, activists, and athletes alike have also promoted the power of hospitality.
What writers can inspire hoteliers?
There are tons of different authors who focus on hotels, hospitality, and the tourism industry specifically. Some of our favorite must-read hospitality books are Chocolates on the Pillow Aren’t Enough: Reinventing the Customer Experience, Be Our Guest: Perfecting the Art of Customer Service, and The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets.
What hospitality quotes are the most powerful?
Some of the most powerful hospitality quotes inspire, encourage empathy, and capture the heart of the industry: Service. Whether you’re looking to inspire yourself, a fellow hotel manager, your staff, your guests, or create a new attention-grabbing slogan for your next marketing campaign, powerful hospitality quotes can make a positive and lasting impact.
Put these hospitality quotes to use today!
Whether you bookmark them for later, write them on a sticky note to leave at your desk, or just store a couple in the back of your mind, we hope this list of hospitality quotes helps you in one way or another.
Source: https://www.cvent.com/en/blog/hospitality/hospitality-quotes
